> ## Documentation Index
> Fetch the complete documentation index at: https://docs.concord.ad/llms.txt
> Use this file to discover all available pages before exploring further.

# DV360 Troubleshooting

## Connection issues

* **Connection failed**: Disconnect and reconnect the integration in Settings → Integrations
* **Permission errors**: Verify that `partners@concord.ad` is added as a Standard User to all partners in scope
* **Sync delays**: Check for temporary issues on DV360's side — sync resumes automatically

## Data discrepancies

* Allow time for recent changes to propagate from DV360
* Cross-reference key metrics directly in DV360 when precision is critical

## Manual refresh

The connection syncs automatically. Use the "Refresh" button in Settings → Integrations only if you suspect a sync issue — it is not needed on a regular basis.

## Still having issues?

Contact your account manager for help with partner scope changes or persistent connection problems.