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Connection issues

  • The connection failed or was cancelled. Click Connect again on the Display & Video 360 connector and accept the requested permissions.
  • A change is refused for permissions. Check that partners@concord.ad is a Standard User on the partner, and that your Google account has edit rights on the advertiser in DV360.
  • A partner or advertiser is missing. Only what your Google account can reach is listed. Check its access in DV360, then click Refresh on the connector page.
  • An advertiser shows “No one can sync”. No member’s connection reaches it. Someone with access has to connect DV360.

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Data discrepancies

  • Allow time for recent changes to propagate from DV360.
  • Cross-check key metrics in DV360 when precision is critical.

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Manual refresh

The connection syncs automatically. Use Refresh on the connector page or in Scope only if you suspect a sync issue. It refreshes the advertisers in scope that you can reach.

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Still having issues?

Contact support with the advertiser ID and the campaign name.