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Connection issues

  • The connection failed or was cancelled. Click Connect again on the Meta Ads connector and accept the requested permissions.
  • Permission errors. Concord acts with your Facebook account. Check its access to the ad account and the Page in Meta Business Manager.
  • An ad account is missing. Click Refresh on the connector page, then ask an admin to put it in scope.

An edit on an ad set or ad is refused

Meta refuses changes under a schedule that has already ended. Extend the end date in the same request; pausing and archiving stay possible.

A lead ad is refused

A Page admin has to accept the Page’s Lead Ads terms first.

”Meta was temporarily unavailable”

Concord already retried. The request itself is fine: submit it again unchanged.

Data discrepancies

  • Allow time for recent changes to propagate from Meta Ads Manager.
  • Cross-check key metrics in Meta when precision is critical.

Manual refresh

The connection syncs automatically. Use Refresh on the connector page only if you suspect a sync issue.

Still having issues?

Contact support with the ad account ID and the campaign name.