Skip to main content

​
Start here

Most issues fall into one of four categories, and three of them have an answer on this site.

A platform action failed

Validation and submission failures name the object and the field. Start there.

Data looks stale or wrong

Synchronization timing and data restatement explain most of these.

A number doesn't match the platform

Currency, time zone, attribution window, entity level.

Something isn't supported

Each connector page lists what Concord supports on that platform.

​
Connector-specific troubleshooting

Each advertising platform has its own failure modes: Google DV360 · Meta · Google Ads · TikTok · Snapchat

​
The three most common questions

“My campaign was created but nothing is spending.” Expected. Everything Concord creates lands in a non-active state. Ask Concord to activate it. See Testing without going live. “Why did Concord do it that way?” Ask it, in the conversation. It can state which Skills it applied. If the answer is wrong, the fix is usually a Skill rather than a one-off correction — see Creating Skills. “An account I expect is missing.” Only advertisers in scope are visible, and only to members who have access to them on the platform. Check Managing scope, then that your platform user still has access on the platform side.

​
Ask Concord first

For anything about your own data, the conversation is faster than a support ticket. Concord can tell you what it read, when it last synchronized, what it validated, and what it submitted.

​
Contact us

support@concord.ad To get to an answer in one round trip, include:
  • What you were trying to do
  • The campaign name and the platform account id, or a link to the conversation
  • What you saw instead
  • The time it happened