Start here
Most issues fall into one of four categories, and three of them have an answer on this site.A platform action failed
Validation and submission failures name the object and the field. Start there.
Data looks stale or wrong
Synchronization timing and data restatement explain most of these.
A number doesn't match the platform
Currency, time zone, attribution window, entity level.
Something isn't supported
Per-platform coverage, and the difference between not built yet and not available.
Connector-specific troubleshooting
Each advertising platform has its own failure modes: DV360 · Meta · Google Ads · TikTok · SnapchatThe three most common questions
“My campaign was created but nothing is spending.” Expected. Everything Concord creates lands in a non-active state, on every tier. Ask Concord to activate it. See Testing without going live. “Why did Concord do it that way?” Ask it, in the conversation. It can state which Skills it applied. If the answer is wrong, the fix is usually a Skill rather than a one-off correction — see Creating Skills. “An account I expect is missing.” Only advertisers in scope are visible. Check Managing scope, then that your platform user still has access on the platform side.Ask Concord first
For anything about your own data, the conversation is faster than a support ticket. Concord can tell you what it read, when it last synchronized, what it validated, and what it submitted.Contact us
support@concord.ad To get to an answer in one round trip, include:- What you were trying to do
- The brand and media plan, or the campaign name and the platform account id
- What you saw instead
- The time it happened