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A warning screen appears during connection

Click Advanced, then Go to Concord. The connection completes normally.

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A campaign was created but nothing is spending

Expected. Every Google Ads campaign, ad group, and ad Concord creates lands paused (app ads excepted, their campaign is paused). Ask Concord to enable the campaign, its ad group, and its ad, or flip them in Google Ads.

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Concord refuses a Display, Shopping, or Smart campaign

Those types are not supported. Concord supports Search, Demand Gen, Performance Max, App, and Video (YouTube) campaigns.

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An edit is rejected

Bidding parameters, campaign type, and network settings are create-only on Google Ads, and ads can only change status. Ask Concord to build a replacement with the new settings instead.

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A child account is missing

Only accounts in scope are visible. If you use a manager account, its child customers appear as separate accounts. An admin has to add the specific child you need in Scope. If the account is not in the list at all, check that your Google user has access to it on Google’s side, then click Refresh on the connector page.

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An older campaign is missing

Concord imports campaigns that started in the last three years or are still enabled. Ask Concord to find the campaign by name on Google Ads.

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A budget looks wrong by orders of magnitude

Check the account currency. Budgets are set per customer, and a figure quoted in the wrong currency is the usual explanation.

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Still stuck

Contact support with the campaign name and the account ID.